Refund policy
REFUND & RETURN POLICY
At Web KBeauty, operated by OLD WALL LLC, customer satisfaction is important to us. We want our customers to feel confident when placing an order and understand exactly how returns, refunds, and order issues are handled.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must be:
Unused and unopened;
In its original packaging;
In the same condition in which it was received;
Accompanied by proof of purchase or the order number.
Because we sell skincare, cosmetics, and personal-care products, products that have been opened, used, tested, or had their protective seal removed generally cannot be returned for hygiene and safety reasons, except when the product is defective, damaged, incorrect, or when otherwise required by applicable law.
Before returning any item, please contact us at contact@kbeautyweb.com.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at contact@kbeautyweb.com as soon as possible.
Please include:
Your order number;
A description of the issue;
Clear photographs of the product and packaging when applicable.
Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
Web KBeauty will cover reasonable return or replacement costs when an error is confirmed to have been caused by us or during fulfillment.
Change of Mind
For eligible unopened and unused items returned because of a change of mind, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the order was incorrect, damaged, defective, or otherwise eligible under applicable consumer law.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method used to place the order.
After a refund is processed by us, financial institutions and payment providers may require additional time to post the funds to your account. This processing time is outside our direct control.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at contact@kbeautyweb.com.
We will make reasonable efforts to accommodate the request before fulfillment begins.
Once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it. In that case, the standard return process may apply after delivery.
Missing Refunds
If we have confirmed that a refund was issued but you have not yet received it, please first check with your bank, credit card company, PayPal, or other payment provider.
If you still need assistance, contact:
contact@kbeautyweb.com