Shipping policy
SHIPPING POLICY
This Shipping Policy explains how orders placed through Web KBeauty are processed, shipped, and delivered.
Store Name: Web KBeauty
Legal Business Name: OLD WALL LLC
Business Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States
Customer Support: contact@kbeautyweb.com
Order Processing Time
All Web KBeauty orders require a processing period before shipment.
Orders are typically processed within 3–4 business days after the order has been successfully placed and payment has been confirmed.
Please note that processing time is separate from shipping and delivery time.
During the processing period, your order may go through payment confirmation, inventory verification, preparation, packaging, and fulfillment before being handed over to the shipping carrier.
Business days are Monday through Friday and exclude weekends and recognized public holidays.
Orders placed on weekends or holidays will begin processing on the next available business day.
During periods of unusually high order volume, promotional events, holidays, inventory transfers, or other exceptional circumstances, processing may occasionally take slightly longer. If a significant delay affects your order, we will make reasonable efforts to provide an update.
Shipping Confirmation
Once your order has completed processing and has been handed over for shipment, you will receive a shipping confirmation when applicable.
The confirmation may include:
Your order information;
Shipping carrier information;
Tracking number or tracking link.
Tracking information may take additional time to become active after the shipping label has been created.
A tracking number or shipping label being created does not always mean that the carrier has already scanned or physically transported the package.
Estimated Delivery Time
Delivery time begins after the 3–4 business day processing period has been completed and the order has been shipped.
Estimated delivery times depend on the destination, shipping method, carrier, and other logistical factors.
Any delivery estimates displayed on our website or during checkout are estimates only and should not be interpreted as guaranteed delivery dates.
Carrier delays, customs procedures, severe weather, holidays, transportation disruptions, or circumstances outside our reasonable control may affect the final delivery date.
Order Tracking
When tracking is available, customers may use the tracking information provided in their shipping confirmation to follow the shipment.
Tracking information may occasionally remain unchanged for a short period while the package moves between carrier facilities.
If your tracking has not updated for an unusually long period, please contact:
contact@kbeautyweb.com
Please include your order number so our customer support team can review the shipment.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please review your shipping details carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible at contact@kbeautyweb.com.
We will make reasonable efforts to update the address before fulfillment is completed. However, once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Web KBeauty is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Delayed Shipments
Although we work to ensure orders are processed within the stated timeframe, transportation delays can occasionally occur after a package has been handed over to the carrier.
Carrier delays are outside our direct control, but our customer support team can assist in reviewing tracking information and contacting the appropriate fulfillment or shipping provider when necessary.
If your shipment appears significantly delayed, contact us at:
contact@kbeautyweb.com
Lost Packages
If tracking information indicates that a shipment may have been lost before successful delivery, please contact our customer support team.
We will review the available shipping information and, when appropriate, open an investigation with the shipping or fulfillment provider.
If a package is confirmed as lost, we will work with the customer toward an appropriate resolution, which may include replacement or refund depending on the circumstances.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please provide:
Your order number;
A description of the issue;
Clear photographs of the product;
Clear photographs of the shipping packaging when applicable.
This information helps us investigate the issue and provide an appropriate solution.
International Shipping
Web KBeauty may accept orders from supported international destinations where shipping options are available at checkout.
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Unless expressly collected during checkout, these additional charges may be the responsibility of the recipient.
Customs processing may also result in additional delivery time.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
contact@kbeautyweb.com
We will make reasonable efforts to accommodate requests made before fulfillment begins.
Because orders enter our processing system shortly after purchase, we cannot guarantee that an order can be changed or canceled once processing or fulfillment has started.
Contact Us
For questions about order processing, shipping, tracking, or delivery, please contact:
Web KBeauty
Operated by OLD WALL LLC
2335 E Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
Email: contact@kbeautyweb.com
Last updated: September 2026